FAQ
Orders & Shipping
How long does shipping take?
Shipping times vary depending on your location and the products ordered. Most orders are processed within 1–3 business days and delivered within the estimated timeframe shown at checkout.
How can I track my order?
Once your order has been shipped, you will receive a confirmation email containing tracking information so you can monitor your delivery status.
Do you ship internationally?
Shipping availability depends on the destination and product. Available shipping options will be displayed during checkout.
Can I change or cancel my order?
If you need to modify or cancel your order, please contact us as soon as possible. Once an order has been processed or shipped, changes may no longer be possible.
Returns & Refunds
What is your return policy?
We want you to be satisfied with your purchase. Eligible items may be returned within the timeframe outlined in our Return Policy. Products must typically be unused and in their original condition.
How do I request a refund?
To request a refund, please contact our customer support team with your order number and details regarding the issue. We will guide you through the process.
When will I receive my refund?
Approved refunds are generally processed within several business days after the returned item has been received and inspected.
Products
Are your products authentic?
Yes. We strive to offer quality products sourced from reputable manufacturers and suppliers.
How do I choose the right wellness products?
Product descriptions provide detailed information to help you select items that fit your wellness goals. If you have questions, feel free to contact us for assistance.
Do you offer natural wellness products?
Yes. We offer a variety of products focused on natural wellness, including essential oils, aromatherapy items, natural skincare products, and more.
Are supplements safe to use?
Always follow the manufacturer's instructions and consult a qualified healthcare professional before starting any supplement, especially if you are pregnant, nursing, taking medications, or have existing health conditions.
Account & Payments
What payment methods do you accept?
We accept major credit cards and other secure payment methods available at checkout.
Is my payment information secure?
Yes. We use secure payment processing technologies designed to protect your personal and financial information.
Do I need an account to place an order?
No. In most cases, guest checkout is available, although creating an account can make future purchases more convenient.
Contact & Support
How can I contact customer support?
You can reach us through our Contact Us page or by using the contact information provided on our website.
What are your customer service hours?
Our support team responds during normal business hours. Response times may vary depending on inquiry volume.
Do you offer wellness advice?
We provide general product information only. Our content and products are not intended to replace professional medical advice, diagnosis, or treatment.
General Questions
Why choose Zen Wellness Pro?
Zen Wellness Pro is dedicated to helping customers support their wellness journey through carefully selected products focused on health, relaxation, fitness, self-care, and overall wellbeing.
How can I stay informed about new products and promotions?
Subscribe to our newsletter to receive updates on new arrivals, special offers, wellness tips, and exclusive promotions