Return & Refund Policy
Thank you for shopping at Zen Wellness Pro. We want to ensure you have a seamless experience with our wellness products. If you are not entirely satisfied with your purchase, we are here to help.
1. 30-Day Policy Window [1]
You have 30 days from the date your package was delivered to request a return or a refund. If 30 days have passed since your delivery date, we unfortunately cannot offer you a refund, replacement, or exchange. [1, 2, 3, 4]
2. Damaged, Defective, or Incorrect Items [1]
If your product arrives damaged, defective, or is completely different from what you ordered, we will resolve it immediately at no cost to you. [1, 2]
- Do Not Ship Items Back: Please do not mail the damaged item back to us.
- How to Claim: Email our support team at [Insert Your Support Email Here] within 48 hours of delivery.
- Requirements: You must include your order number and provide clear photos or a short video showing the defect or damage.
- Resolution: Once verified, we will issue a full refund to your original payment method or ship a brand-new replacement immediately. [1, 2, 3, 4]
If you change your mind about your purchase, you are eligible for a return under the following terms:
- Item Condition: The item must be completely unused, unwashed, and in the exact same condition that you received it. It must remain in its original factory packaging. [1, 2]
- Return Authorization: You must email [Insert Your Support Email Here] to obtain approval and the correct return shipping address. Do not send your purchase back to the manufacturer address printed on the shipping label, as our returns team will not receive it.
- Shipping Costs: The customer is responsible for paying all return shipping fees. Shipping fees are non-refundable. We highly recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item. [1, 2, 3]
4. Exceptions / Non-Returnable Items [1]
For health, safety, and hygiene reasons, we cannot accept returns or issue refunds for: [1]
- Opened, unsealed, or used personal wellness care items.
- Intimate body wellness products, cosmetics, or topical creams.
- Gift cards or downloadable digital products.
- Items purchased during clearance, flash sales, or marked as "Final Sale." [1, 2, 3, 4, 5]
5. Refunds Processing
Once your return is received and inspected by our team, we will send you an email notifying you of its arrival. We will also notify you of the approval or rejection of your refund based on the item's condition. [1, 2]
- If approved, your refund will be processed immediately.
- A credit will automatically be applied to your original credit card or payment method within 5 to 7 business days. [1]