Shipping Policy
Order Processing
All orders are processed within 1–3 business days after payment has been received and verified. Orders are not processed, shipped, or delivered on weekends or holidays.
During periods of high order volume, processing times may be slightly delayed. If there is a significant delay in the shipment of your order, we will notify you via email.
Shipping Rates & Delivery Estimates
Shipping costs are calculated at checkout based on your location, selected shipping method, and order size.
Estimated delivery times may vary depending on destination, carrier services, and product availability. Delivery estimates provided at checkout are approximate and are not guaranteed.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing tracking information. Please allow up to 48 hours for tracking updates to become available.
International Shipping
We may ship to select international destinations. International shipping times vary by country and customs processing requirements.
Customers are responsible for any customs duties, taxes, import fees, or other charges imposed by their local authorities.
Shipping Delays
While we strive to ensure timely delivery, unforeseen circumstances such as weather conditions, carrier delays, customs inspections, supply chain disruptions, or other events beyond our control may affect delivery times.
Zen Wellness Pro is not responsible for delays caused by shipping carriers or customs agencies.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout. If an incorrect or incomplete address is provided, shipping delays or additional charges may occur.
If you notice an error in your shipping information, please contact us as soon as possible.
Lost or Damaged Packages
If your package arrives damaged or appears to be lost during transit, please contact us promptly with your order number and any supporting information. We will work with the shipping carrier to help resolve the issue.
Delivery Confirmation
Once tracking information indicates that a package has been delivered, responsibility for the shipment transfers to the recipient. Please ensure that your shipping location is secure.
Contact Us
If you have any questions regarding shipping, order status, or delivery information, please contact our customer support team through our Contact Us page.
Thank you for shopping with Zen Wellness Pro